You may return items purchased through the Sohum Soils website within 30 days of purchase for a refund in accordance with this refund policy (“Refund Policy”). This Refund Policy is subject to the Terms and Conditions for the Sohum Soils website on which you made your purchase. Sohum Soils will not accept any returns of Sohum Soils products purchased through other retailers.
If you want to return an item you must:
Contact Sohum Soils’s customer service at: [email protected] or by calling Monday-Friday, 8:30 am to 5:00 pm Mountain time at 1 (866) 308-0750 in order to obtain a return authorization number (“RA Number”).
Within 30 days of the date of purchase, return the item via FedEx or UPS (signature service required) to Sohum Soils in its new, unused condition in the original packaging including any accessories, manuals and documentation, to the following address:
Sohum Soils, 5690 Logan St., Unit A, Denver, CO 80216
Please include in the return shipment the RA Number and the original packing slip.
Sohum Soils is not responsible for the cost of outbound or return shipping charges for any return or for any damage to the item on return shipment to Sohum Soils. All actual shipping costs incurred by Sohum Soils upon initial purchase shall be deducted from any return reimbursement.
Upon receipt of a returned item that complies with this Refund Policy, Sohum Soils will refund your payment and all shipping costs to the original account billed for the item.
If the item you wish to return arrives at your door with shipping damage, it is considered “Damaged.” In the event that you receive any Damaged items, please contact Sohum Soils’s customer service within 90 days of purchase at [email protected] or by calling Monday-Friday, 8:30 am to 5:00 pm Mountain time at 1 (866) 308-0750. Sohum Soils reserves the right to request additional information and/or images. Sohum Soils further reserves the right to request that you return the Damaged product(s) upon receipt of the replacement items in order to avoid being charged for such replacement items.
This Refund Policy is subject to change without notice. The version of this Refund Policy in effect at the time of your purchase will govern your purchase. Sohum Soils recommends you print or otherwise retain a copy of this Refund Policy at the time of your purchase.
Effective Date: This Refund Policy was last revised on February 20, 2019.